Delivery within Australia will be made via Sendle  delivery service. Sendle operates on an Authority to Leave basis , if there is not a safe place for the parcel to be left please contact us via email at info@gertieandme.com.au  to arrange an alternative . Delivery for Domestic parcels is a flat  $10.00 and for International AIRPOST parcels is a flat AUD $ 22.50 Please allow up to 7 working days for delivery within Australia.  

Lost in transit goods will be investigated via  the courier service used to deliver those goods.  Customers who have not received a parcel must contact us within 4 weeks of receiving a dispatch notice so we can readily access tracking information fromthe courier service. Gertie and me is not liable for goods lost in transit.

Click and collect is also available from South Melbourne in Victoria. Details at checkout.

Customers must ensure they provide the correct delivery address. Gertie and me will not be held responsible for the cost of lost parcels due to the supply of incorrect or insufficient addresses.  Gertie and me does not recommend sending parcels to hospitals, and cannot be held responsible for parcels that are not delivered in time, or parcels that become lost in transit.

For International Deliveries we use Australia Post Standard Air Mail or Airmail Courier Service. International delivery is available upon request. Please email info@gertieandme.com.au. Gertie and me does not accept responsibility for international deliveries lost in transit or for import duties requested at the time of delivery.

Overseas Delivery & GST Exemption

Any persons placing an order, receiving delivery and consuming products outside of the country is exempt from paying GST.  By agreeing to these Terms and Conditions declare that you are not in Australia at this time and I will not be making use of this supply in Australia.